Cancellation policy

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📄 Purchase Options Cancellation Policy – Matro's Travel

At Letters From Matro, we offer both one-time purchases and subscription-based purchase options.
This Cancellation Policy explains how customers can modify or cancel their orders and subscriptions.

🛒 1. One-Time Purchases (Non-Subscription Orders)

  1. One-time purchases cannot be cancelled once the order has been fulfilled or shipped.
  2. If you need to request a change before the order is processed, please contact us immediately at matrostravel@gmail.com.
  3. We cannot guarantee that changes can be made once the order is being packed or shipped.

📬 2. Monthly Subscription Plans

Customers can cancel their monthly subscription at any time.

  1. Cancellation will take effect after the current billing period ends.
  2. Any payments already processed are non-refundable, but your remaining letters for the billing cycle will still be delivered.
  3. After cancellation, no further charges will be made.
  • 📦 3. Prepaid Subscription Plans (3-Month, 6-Month, 12-Month)

Prepaid subscription plans are paid upfront at a discounted rate.

  • These plans cannot be cancelled or refunded once purchased, because the full amount is charged at the start and letters are scheduled for delivery monthly.
  • Customers will continue receiving all remaining letters until the prepaid plan ends.
  • At the end of the cycle, the subscription will automatically renew unless cancelled before the renewal date.

🔄 4. Changing Your Subscription

Customers may change their delivery schedule or upgrade/downgrade a subscription plan before their next renewal.

To request a change, contact us at:
📧 matrostravel@gmail.com