FAQ's

Frequently Asked Questions (FAQ) – Letters From Matro

Welcome to our FAQ section! Here, we answer the most common questions about subscriptions, letters, shipping, and payments.

1. What is Letters From Matro?

Letters From Matro is a monthly subscription service that delivers curated travel-inspired letters to your mailbox. Each letter is designed to inspire curiosity, cultural appreciation, and a sense of adventure.

2. How do subscriptions work?

  • You can choose from monthly, 3-month, 6-month, or yearly subscriptions.
  • For prepaid subscriptions (3, 6, 12 months), you pay upfront, and letters are delivered monthly.
  • After the subscription period ends, your plan automatically renews unless you cancel.

3. Can I cancel my subscription?

  1. Yes! Monthly subscriptions can be cancelled at any time.
  2. Cancellation will take effect after the current billing period.
  3. Prepaid subscriptions cannot be refunded, but you will receive all remaining letters for the prepaid duration.

4. When will my letters arrive?

Delivery timelines typically are:

  1. 3–5 days for local delivery
  2. 7–14 days for international delivery

5. Can I change my shipping address?

  • Yes! Please update your address before the next mailing cycle by contacting us at:
  • 📧 matrostravel@gmail.com
  • We cannot replace letters sent to an incorrect address provided by the customer.

6. Do you ship worldwide?

Yes! We ship letters worldwide, and some subscription plans may include free or discounted shipping.

7. What if my letter is lost or damaged?

  • Contact us within 30 days of the expected delivery date.
  • We will resend the letter free of charge after verifying your order.
  • We cannot provide refunds for shipping delays caused by postal services.

8. How do payments work?

  • Payments are processed in Euro by default, but we have a currency converter for other currencies like USD and many more.
  • Prepaid subscriptions are charged once upfront for the selected duration.
  • Monthly subscriptions are automatically charged every month unless cancelled.

9. How do I contact customer support?

For all questions or support requests, reach us at:

  • 📧 matrostravel@gmail.com