Shipping policy

📬 Shipping Policy – Matro's Travel

Thank you for choosing Letters From Matro! We are committed to delivering your monthly travel-inspired letters safely and on time. Please review our shipping policy below.

📦 Delivery Schedule

  • Each subscription includes one letter delivered every month to the address provided at checkout.
  • Delivery begins with the next upcoming cycle after your purchase.
  • For 3-month, 6-month, or 12-month subscription plans, customers pay one time, and letters are mailed monthly for the selected duration.

🌍 Shipping Locations

We ship worldwide, including:

  1. USA, UK, Canada, Europe, Australia
  2. All international destinations supported by our mailing partners

If your country is not eligible for delivery, we will inform you immediately.

⏱ Processing Time

  1. Orders are processed within 1-2 business days before mailing.
  2. Monthly letters are mailed according to our subscription cycle.

📫 Estimated Delivery Time

Region Estimated Delivery Time
USA / Canada 5-7 business days
UK / Europe 4-5 business days
Australia / New Zealand 6-8 business days
Other International 10-12 business days

Delivery times may vary due to customs, weather, or national holidays.

💌 Lost or Damaged Letters

If your letter arrives damaged or hasn’t arrived:

📮 Address Changes

If you need to update your shipping address:

  1. Please contact us before the next mailing cycle.
  2. We cannot replace mail delivered to an incorrect address entered by the customer.

💲 Shipping Fees

Shipping fees (if any) are calculated at checkout based on your region.
Some subscription plans may include free or discounted shipping.

📧 Contact Information

Matro's Travel
Ahtri tn 12, E-Residency Hub OÜ
15551 Tallinn, Estonia

📧 matrostravel@gmail.com